While I have experienced it very frequently with my earlier provider Hathway in Hyderbad ( click to read about their pathetic service), my present service provider BeamCable is way better.

While discussing this with one of my overseas clients, he actually brought up the topic about getting a T1 connection for people like us. However, the fact remains that while businesses can easily afford a T1, individuals like us who do some business/official work on the Internet and primarily dependent on it can’t always afford to get a business T1 .

My client was telling me about the package he has got for his business with his service provider MegaPath that not just includes a very stable and robust business T1 connection, but they have a very stringent service level agreement and a hyper active customer support team that takes care of any rare issues. He is paying just $279/month and that too without having to spend anything for his router or installation as Megapath includes all those in his package. He is so happy with the service that he was actually thinking of taking up their Business Ethernet package for his other office. The whole thing sounds like a great deal to me.

Not sure, what the scenario is for business connections in India, but going by what I have seen in few of the companies in most cases a line equivalent to a t1 would cost much more than $279/month( or equivalent INR) here in India. Hopefully with the ever increasing number of internet users in India the cost of internet would continue to go down while the service level would improve. Let’s hope for the best.

The post How Good it Would Have Been to Have a Business T1 appeared first on Adwords Consultant India : DigitalSRC.

After I relocated to Hyderabad in June I subscribed to Hathway Internet Connection for my home. As my work demands uninterrupted internet connection and heavy downloads I opted for their 512 kbps package for three months instead of the 256kbps connection. The first month was good, except for a day or two of disruption. However, as the second month rolled on, I have hardly had any continuous conncetivity. I took the internet connction in Hyderabad on June 26th, 2007 and today its 14th September – in this approx 90 days period, there has been atleast 15-20 days when there were no internet connection at my place. To add to this..

a) The customer care number is a paid call, there is no tool free number
b) You would never get through to the customer care center before you try the number for atleast 3-4 times ( that is when you are lucky), at times even more.
c) All you would get from the customer care is , “there is a signal problem and it will be resolved”
d) There is no system of escalation

Another horrible thing about this internet connection in Hyderabad is that, every time it rains, even if its a few drops… the connection goes off. The Internet Service provider (ISP) would still have the same answer, “signal problem”.

In my last conversation with customer care center, I asked for an email address of their company head ad those guys would just provide me the customer care email address and nothing more. Even their website would not have the email address for any of their management guys.

I am absolutely frustrated with this pathetic Internet connection in Hyderabad and Hathway is horrible as an internet service provider ( ISP ).

The post Hathway Internet Connection in Hyderabad – Pathetic Service! appeared first on Adwords Consultant India : DigitalSRC.